We would rather you evaluate Hydrafetch properly than pay for something that does not fit. This page explains exactly how free credits, refunds, and cancellations work.
Try it before you pay
Every new workspace starts with free credits and no card: 500 credits on a work or educational email, 250 on a personal one. They stay valid for 14 days, which is enough for a real evaluation against your own URLs.
Failed requests never consume credits, on the free tier or any paid plan. If a page cannot be delivered, you are not billed for it. That is a product rule, not a refund concession.
Your first paid month
If a plan does not fit after your first charge, email [email protected] within 7 days of that charge and we will review a refund.
We may decline where most of the plan’s monthly credits have already been consumed, since at that point you have had the value. For genuine cases we keep the bar buyer-friendly.
Later months
After the first paid month we do not refund past periods. You can cancel at any time from billing settings and keep access until the end of the period you have already paid for. Renewals stop after that.
Credit packs
One-time credit packs are refundable within 7 days of purchase while unused. Once you have spent credits from a pack, that pack is non-refundable.
Overage
Overage is billed for capacity you have already consumed, so it is not refundable. If overage on your account looks wrong, tell us and we will check the usage records behind it. Upgrading is always cheaper than sitting on overage, and we would rather move you to the right plan than argue about a bill.
How to request a refund
- Email [email protected] within 7 days of the charge, or reply to the invoice email from Kelviq.
- Tell us what did not fit. You do not need to justify yourself at length, but specifics help us fix the underlying problem.
- We respond within one business day.
Processing
- Payments and refunds are handled by Kelviq, our payment provider.
- Approved refunds go back to your original payment method.
- Allow 5 to 10 business days for it to appear on your statement, depending on your bank.
Changing plans
You can upgrade or downgrade at any time from billing settings. Upgrades take effect immediately and are prorated. Downgrades take effect at the start of your next billing period, so you keep the credits you have already paid for.
Statutory rights
Nothing here limits rights you have under applicable consumer law. Where the law entitles you to a refund we will honour it, whatever this page says.
This policy sits alongside our Terms of Service. Where the two differ on refunds, this page governs.
Contact
Hydrafetch, India · [email protected]
