Pick the right path
We split inbound by intent so you get a useful answer instead of a queue position. Nothing here goes to a black hole.
Already building on the API
- Something is broken, blocked, or billing looks wrong → [email protected]
- Include your workspace email and, if you have one, the
request_idfrom the response. That one field usually turns a day of back-and-forth into a single reply. - Rate limits, credit balance, and team management are all self-serve in the dashboard.
Evaluating Hydrafetch
- Questions before you commit → [email protected]
- Volume above a million credits a month, custom limits, or terms → book an enterprise call
You do not need to talk to anyone to try it. Sign up with a work email for 500 free credits, no card required.
A site we cannot fetch cleanly
This is the most useful mail we get. Send the URL to [email protected] with what you expected and what came back. Extraction quality is measured, not asserted, and real failing URLs are what move the numbers.
Security
- Vulnerability reports → [email protected], with “security” in the subject line.
- Tell us what you found and how to reproduce it. We will confirm receipt within two business days and keep you updated until it is closed. Please give us a reasonable window to fix an issue before disclosing it publicly, and do not run tests that degrade the service for other customers or touch data that is not yours.
Partnerships and press
- Partnerships → [email protected]
- Press → [email protected], with “press” in the subject.
Response times
We answer support mail within one business day, and usually faster. Paid plans carry the response target published on the pricing page; that target is a commitment, not an aspiration.
What we will not do
- No drip sequences. Emailing us about a bug does not put you on a marketing list.
- No SDR chasing. If you asked a question, you get an answer. If you go quiet, we leave you alone.
- No reselling your data. What you scrape is yours. We never use workspace content to build datasets or train anything of our own.
Company
Hydrafetch, India · [email protected]
